Return & Refund Policy

At Modanio (owned and operated by Cozy Home), every piece of metal and stainless steel furniture is built to exacting workshop standards, carefully hand-buffed, and shipped in secure freight packaging.

Because our products are heavy-gauge, artisan-crafted, and crated specifically for each order, we maintain a clear, fair return policy focused strictly on transit safety and structural integrity.

1. Return Window: 3 Days

You have 3 calendar days from the date of delivery to inspect your shipment and raise a return or replacement request. Any claims submitted after 3 days of delivery cannot be entertained.

2. Eligible Conditions for Return / Replacement

Returns and replacements are accepted only under the following two circumstances:

1. Damage in Transit: The furniture was damaged, dented, bent, or fractured during freight delivery.
2. Manufacturing Defect: The product has an inherent structural flaw, incorrect assembly point, or weld defect directly from our workshop.

3. Ineligible Scenarios (Strictly No Returns)

We do not accept returns, cancellations, or refunds for:

• Change of Mind / Subjective Preference: Disliking the style, aesthetic, design, or overall look in your personal interior space.
• Color Variations: Minor tonal variations in metallic polish, PVD vapor coating, or organic veining in natural/engineered stone compared to screen displays.
• Incorrect Sizing / Dimension Issues: Ordering an item that does not fit into your room, doorway, staircase, or intended space without verifying dimensions prior to purchase. Please review all technical dimensions listed on the product page before placing an order.
• Custom / Made-to-Order Pieces: Any bespoke, customized size, or personalized finish configurations.
• Customer Misuse: Damage resulting from mishandling, unauthorized modifications, improper self-assembly, or exposure to harsh cleaning chemicals.

4. How to Report Transit Damage or Manufacturing Defects

To report an issue within the 3-day window, follow these mandatory steps:

1. Capture Evidence:
   • Photograph the outer wooden crate and packaging (showing exterior condition and shipping label).
   • Clear, high-resolution photos and a continuous unboxing video showing the damaged or defective area.
2. Contact Support: Email us at hi@modanio.in or message our WhatsApp support at +91 8791588466 within 3 days of delivery.
3. Include Your Details: Provide your Order ID, registered name, contact number, and the visual proof.

Note: For transit damage, please mention the outer crate condition on the courier’s Proof of Delivery (POD) slip before signing whenever visible exterior damage is present.

5. Resolution: Repair, Replacement, or Refund

Once our quality inspection team verifies your submitted proof:

• Repair / Part Replacement: If the issue is minor or component-specific (such as a leveling foot or replaceable top), we will expedite the necessary replacement part.
• Product Replacement: If structural damage is confirmed, we will arrange reverse logistics to collect the damaged item in its original crate/packaging and ship a replacement piece at zero additional cost to you.
• Refund (When Replacement Is Not Viable): If an identical replacement cannot be produced or provided within a practical timeframe, a refund will be authorized.

6. Refund Process & Timelines (7 Working Days)

• Once an authorized return arrives back at our Moradabad facility and passes physical inspection, your refund will be processed within 7 working days.
• Prepaid Orders: Refunds will be credited directly to the original payment source (credit/debit card, net banking, or UPI account).
• Bank processing and settlement times may vary depending on your financial institution (typically 2 to 5 business days after our dispatch notification).